Privacy Policy

This privacy statement is provided by Connolly’s Topline Hardware (also referred to as “us”, “our” or “we” in the statement).
As an essential part of our business, we collect and manage customer data. In doing so, we observe data protection legislation, and are committed to protecting and respecting customers' privacy and rights. Specifically, we act as "Data Controller" in respect of the information gathered and processed by this website.
In order that you are reliably informed about how we operate, we have developed this Privacy Statement. Together with any additional Privacy Notices which you may see as you navigate around this website, this Privacy Statement describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site. This Privacy Statement also provides you with information about how you can have control over our use of your data.
If you have any comments or queries regarding our use of your data, please contact us by email at orders@connollystopline.ie or by post at Connolly’s Topline Hardware, Royal Oak Road Industrial Estate, Bagenalstown, Co. Carlow R21YE38.

In general terms, we seek to collect information about you so that we can:
• fulfil orders that you may make via this website;
• provide high-levels of customer care and support;
• communicate with you effectively whether this is about your order, or so that you don't miss out on great promotions, offers and helpful reminders.

The information that we need for these purposes is known as your "personal data". This includes your name, home address and e-mail address. We collect this in a number of different ways. For example, you may provide this data to us directly when filling in forms on this website, or when corresponding with us by telephone, e-mail or letter. 

Please be advised that by using this website, we will not be collecting any special categories of data about you (i.e. data about your ethnicity, religion, health etc.). 

Please also be advised that when you visit this website, cookies will be used to collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the internet, and information about your visit such as the pages you viewed or searched for, page response times, download errors etc. We do this so that we can measure our website's performance and make improvements in the future. Please see our ‘Cookie Policy’ for more information.

We will only share your details within Connolly’s Topline Hardware with any future owners of the Website and with the other persons described in this Privacy Statement. We will not share your details with any other third parties.

We employ other companies and individuals to carry out functions on our behalf including delivering packages, sending mail, providing marketing assistance, analysing data and providing customer service. In order to carry out their functions these companies and individuals may require access to your personal data but we shall only disclose to them such relevant personal information as is needed by them to perform their functions. Except as required by law your personal information will not be disclosed to third parties for those third parties own purpose or use.

We regard our databases of information (which may include your personal information) as an important part of our business and we will not give or sell this information to any outside organisation for use in its marketing or solicitation without your consent.

None of the data that we collect, process or store about you is transferred outside the European Economic Area (EEA). 


YOUR RIGHTS

Under the terms of data protection legislation, you have the following rights as a result of using this website:


RIGHT TO BE INFORMED

This Privacy Statement, together with our Cookies Policy, fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.


RIGHT TO ACCESS

You have the right to ask us, in writing, for a copy of any personal data that we hold about you. This is known as a "Subject Access Request". Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.

To make a Subject Access Request, please contact us at orders@connollystopline.ie or write to us at Connolly’s Topline Hardware, Royal Oak Road Industrial Estate, Bagenalstown, Co. Carlow R21YE38.


RIGHT TO RECTIFICATION

If any of the information that we hold about you is inaccurate, you can contact us at orders@connollystopline.ie. Any corrections that you request will be made as soon as possible, and certainly no later than 30 days following your notification.


RIGHT TO OBJECT

You have the right to object to the continued use of your data for any purpose mentioned in section 2 of this Privacy Statement for which consent is identified as the lawful basis of processing (i.e. you have the right to withdraw your consent at any time).

You can exercise your objection by contacting us at orders@connollystopline.ie.


RIGHT TO RESTRICT PROCESSING

If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, (iii) you want us to retain your data in order to establish, exercise or defend a legal claim, or (iv) you wish to object to the processing of your data, but we have yet to determine whether this is appropriate, please contact us at orders@connollystopline.ie.

If you would like us to move, copy or transfer the data that we hold about you to another organisation, please contact us at orders@connollystopline.ie.
Please be advised that this only applies to certain data which has been submitted by you electronically for specific purposes only.

In order that we can understand your interests and preferences - and deliver communications that will be most of interest to you, where you have consented to receive these - we employ profiling techniques (which include automated decision-making) based upon the information that you have provided to us, as well as your purchasing history and engagement with us. We do not believe that these processes have any potential to significantly or negatively affect you i.e. they will not lead to any form of discrimination against you or impact your legal rights.

Examples of how we use profiling are as follows:

• if you have only ever purchased electrical products from us, we are less likely to send you information about DIY products;

• if you do not engage or interact with special offer emails that we send you (even though you will have consented to receive these), we are likely to send you fewer emails than customers who are more actively involved with us.

Where we hold a customer's details, we will also seek to ensure that, as far as possible, we maintain a single composite record of their interactions with us, which may require us to match their different activities. Where customers have indicated that they do not want us to use their data for receiving communications (other than those deemed legitimate), we will use this information purely for anonymised internal analytics and reporting, for example, looking at sales trends which does not identify individual customers.

If you do not want us to undertake profiling or matching, you may either:

• object to the processing of your data; or

• request that Connolly’s Topline Hardware erases all personal data about you


DISCLAIMER

Every effort is made to ensure that the information provided on this website, and in this Privacy Statement, is accurate and up-to-date, but no legal responsibility is accepted for any errors or omissions contained herein.

We cannot accept liability for the use made by you of the information on this website or in this Privacy Statement, nor do we warrant that the supply of the information will be uninterrupted. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to use appropriate anti-virus software.

This Privacy Statement applies solely to the data collected by us, and therefore does not also apply to data collected by third party websites and services that are not under our control. 

Furthermore, we cannot be held responsible for the Privacy Statements on third party websites, and we advise users to read these carefully before registering any personal data.


GENERAL

Questions and comments regarding this Privacy Statement are welcomed, and should be sent to us at orders@connollystopline.ie.